Cookie policy

Include the OEM number, required quantity and a clear question. Add the VIN for compatibility checks, or your order number for an existing order. Use the homepage inquiry form or email info@partsinn.lt. Read the terms and conditions and return terms before buying for applicable conditions, exclusions and return procedures.

Contact us promptly with the order number, current details and exact requested change. Whether it can be made depends on order progress, so sending a request is not confirmation. Do not create a duplicate order as a substitute for a change. A replacement OEM must be checked for fitment just like the first choice.

Provide a list in the format “OEM number — quantity” and identify the truck for each entry. Include the relevant VINs for fitment questions and country and postcode for delivery. Mark urgent items separately. Catalog prices do not imply an agreed discount, deferred payment or simultaneous delivery of every item; these conditions require agreement.

The form requests name, email, optional phone and a message. Include the OEM, quantity and question; add the VIN only where needed for fitment checking. It is not a payment form: do not send passwords, card details or payment security codes. An inquiry does not automatically create an order. If submission fails, do not assume receipt; retry or use email.

VIN is not a required order field, but you should verify compatibility and the exact OEM number before ordering. Add verified parts and quantities to your cart. At checkout, review the current quote, shipping and total, then accept the terms and conditions and return terms. Available payment methods are shown at checkout.

No. The cart records your chosen OEM number and requested quantity; it does not confirm a reservation or an accepted order. A current offer and recalculated total are required before ordering. If an offer cannot be obtained, do not treat the cart price as a confirmed transaction. Inquire with the specific numbers and quantities.

No. Returning to the shop is only navigation from the payment page. The confirmation page displays status after retrieving the order from PARTSinn. If confirmation is pending or status cannot be checked, do not rush to create a duplicate order. Contact us with the order number and payment time, never your card number or security code.

First open the order confirmation page and check its status. If a retry-payment option is available, use it for that same order. If money was debited but status is unclear, contact us with the order number and payment time before paying again. A failed payment does not itself establish that a new order is needed.

For a delay, contact us with the order number and any delivery confirmation you have. For damaged packaging or a wrong part, retain packaging and labels and photograph the parcel, part markings and damage. Explain how the received OEM differs from the ordered code. This information helps assessment; it does not itself confirm a remedy or compensation.

The published terms describe an EU consumer withdrawal right of 14 calendar days from receipt, subject to statutory exceptions. Notify the seller by email before the period expires and return the goods within 14 days after notification. Consumer rights cannot automatically be applied to a business order. Read the full return terms before shipping, and provide the order number, OEM and reason.