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DAF catalog FAQ

What should I include in an inquiry, and where are return terms?

Include the OEM number, required quantity and a clear question. Add the VIN for compatibility checks, or your order number for an existing order. Use the homepage inquiry form or email info@partsinn.lt. Read the terms and conditions and return terms before buying for applicable conditions, exclusions and return procedures.

What if I do not know the OEM number?

Do not substitute a random similar part code. Send the VIN, the part function and its location on the truck, plus any marking copied exactly from the old part. Photos can be sent by email; the homepage form does not accept attachments. Until the number is verified, description search results are candidates, not a confirmed selection.

How can I check whether a part fits my truck?

Verify the OEM number against the truck VIN and configuration before ordering. Model, year, engine or a similar description alone cannot confirm compatibility. If unsure, include the VIN, part OEM number and what needs checking in your inquiry. Similar-part listings are not compatibility lists.

Is every DAF order automatically checked against the VIN?

No: placing an order or entering a VIN in a message does not itself confirm an automatic fitment check. Store search matches catalog numbers and descriptions; it is not a vehicle-specific configuration catalog. Have a verified OEM number before ordering. For a fitment question, provide the VIN, both references if they differ, and details of any replaced assemblies. Without clear confirmation, check the reference with a qualified workshop or DAF representative.

Can I choose a part just by the truck model?

A model name alone is not enough. Trucks of the same model can have different configurations, so model and year do not confirm a particular part fits. Include the VIN and, if available, the old part OEM number in your inquiry. Mention any replaced assembly too: the original vehicle configuration may not describe the assembly now installed.

Why does search find no code or several similar parts?

Check that you entered the full OEM number and did not mix up digits. A number prefix returns several codes, and a general description can match many entries. A missing result only means we cannot currently find it in this catalog, not that the part does not exist or is discontinued. Send the exact code and VIN so the required check is clear.

Does “kit” mean all installation hardware is included?

No. The word kit alone does not disclose its full contents or confirm that bolts, seals, connectors or other installation parts are included. If contents are not listed, inquire with the OEM number and identify the specific items you need. Objects in a general photograph are not a contents list for that entry.

Why might the catalog price differ from the order quote?

The catalog displays a retail price; an up-to-date offer and order total are checked before ordering. Use the confirmed quote to assess the final price and availability. If you see “Price to be confirmed” or no offer is available, send an inquiry with the OEM number. This does not mean the part is free or confirmed in stock.

Does a catalog listing or selected quantity confirm stock?

No. A catalog listing provides information about a part, while the quantity field selects how many units you want to order. Neither confirms available stock. If a current offer cannot be obtained, contact us about availability before ordering.

What is the delivery time and how can I check the cost?

Delivery takes 4–15 business days. The catalog does not confirm stock or dispatch dates.

Can you promise next-day delivery for an urgent DAF repair?

No. Standard delivery takes 4–15 business days; next-day delivery cannot be promised. If the repair is urgent, ask about the specific item's options before ordering.

Why can I not complete an order although a catalog price is shown?

A catalog price and the ability to obtain a current order quote are separate. An order cannot be confirmed without a valid offer, final total and payment method. Do not swap to a similar OEM just to continue. Send the OEM numbers, quantities and displayed error; if you already attempted payment, include the order number.

Does returning from payment mean my order is paid?

No. Returning to the shop is only navigation from the payment page. The confirmation page displays status after retrieving the order from PARTSinn. If confirmation is pending or status cannot be checked, do not rush to create a duplicate order. Contact us with the order number and payment time, never your card number or security code.

Can I change the OEM, quantity or address after ordering?

Contact us promptly with the order number, current details and exact requested change. Whether it can be made depends on order progress, so sending a request is not confirmation. Do not create a duplicate order as a substitute for a change. A replacement OEM must be checked for fitment just like the first choice.

Didn’t find the answer? Contact us · DAF catalog FAQ | PARTSinn