Delivery terms

Delivery takes 4–15 business days. The catalog does not confirm stock or dispatch dates.

No. Standard delivery takes 4–15 business days; next-day delivery cannot be promised. If the repair is urgent, ask about the specific item's options before ordering.

The delivery page lists pickup in Kaunas, courier delivery in Lithuania and international delivery. Check the methods and cost applicable to your order at checkout. Pickup does not mean a catalog item is waiting locally: obtain confirmation that it is ready before travelling. For an overseas delivery inquiry include country, postcode, OEM number and quantity.

For a delay, contact us with the order number and any delivery confirmation you have. For damaged packaging or a wrong part, retain packaging and labels and photograph the parcel, part markings and damage. Explain how the received OEM differs from the ordered code. This information helps assessment; it does not itself confirm a remedy or compensation.

The published terms describe an EU consumer withdrawal right of 14 calendar days from receipt, subject to statutory exceptions. Notify the seller by email before the period expires and return the goods within 14 days after notification. Consumer rights cannot automatically be applied to a business order. Read the full return terms before shipping, and provide the order number, OEM and reason.

We cannot promise that every installed part is accepted or that every return is free. Applicable terms, condition and reason are assessed; withdrawal, a defect and an incorrect delivery are different situations. Before shipping, state whether the part was installed or used and provide condition photos. Clarify the shipping procedure and costs for your case.

Send the order number, OEM code, defect description and photos. Explain when the issue appeared, whether the part was installed and the circumstances. Establishing a defect and deciding a remedy depend on assessment and applicable terms, not an automatic exchange or refund promise. For a safety-related assembly, consult a qualified workshop about continued use and installation.

Product prices are in euros and already include 21% Lithuanian VAT. The unit price is not the total order amount: that also depends on quantity and delivery. Shipping is not included in the unit price. Check the final product and delivery total at checkout before confirming your order.

No. A catalog listing provides information about a part, while the quantity field selects how many units you want to order. Neither confirms available stock. If a current offer cannot be obtained, contact us about availability before ordering.

No. The cart records your chosen OEM number and requested quantity; it does not confirm a reservation or an accepted order. A current offer and recalculated total are required before ordering. If an offer cannot be obtained, do not treat the cart price as a confirmed transaction. Inquire with the specific numbers and quantities.

Include the OEM number, required quantity and a clear question. Add the VIN for compatibility checks, or your order number for an existing order. Use the homepage inquiry form or email info@partsinn.lt. Read the terms and conditions and return terms before buying for applicable conditions, exclusions and return procedures.