This Return & Refund Policy (“Return Policy”) forms an integral part of the Terms & Conditions of Sale published on https://www.partsinn.lt. By placing an Order through the Website, the Customer agrees to this Return Policy together with the Terms & Conditions. Where mandatory consumer protection legislation provides greater rights than this Policy, such mandatory legislation shall prevail.
1. Seller Information
R2A group, MB
Company Registration No.: 306168417
VAT No.: LT100015494513
Pramonės pr. 6-113, LT-51267 Kaunas, Lithuania
Email: info@partsinn.lt
Phone: +370 653 31 339
Website: https://www.partsinn.lt
2. Scope
This Policy governs withdrawal from distance contracts by Consumers, return of Products, refunds, warranty returns, non-conforming Products, transport damage, Business Customer returns, Return Merchandise Authorization (RMA), and supplier-specific return procedures.
This Policy applies to all Products sold through the Website unless expressly stated otherwise.
3. Definitions
Consumer — a natural person acting outside their trade, business or profession.
Business Customer — a person purchasing Products for business purposes.
OEM Product — a genuine Original Equipment Manufacturer automotive component.
RMA — Return Merchandise Authorization.
Special Order Product — a Product sourced specifically following a Customer’s Order.
4. Consumer Right of Withdrawal
Consumers residing within the European Union generally have the right to withdraw from a distance purchase contract within 14 calendar days without giving any reason, unless a statutory exception applies.
The withdrawal period expires fourteen (14) calendar days after the Consumer, or a person designated by the Consumer, receives the Product.
To exercise this right, the Consumer must notify the Seller before the withdrawal period expires by sending a clear statement by email to info@partsinn.lt.
The Consumer may use the Model Withdrawal Form published in the Terms & Conditions but is not obliged to do so.
5. Returning Products After Withdrawal
After notifying the Seller of withdrawal, the Consumer must return the Product within fourteen (14) calendar days.
Returned Products should be complete, include all supplied accessories and manuals where applicable, include original packaging where reasonably possible, and be adequately protected for transport.
The Consumer is responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.
Opening the packaging solely to inspect the Product does not, by itself, remove the statutory right of withdrawal.
6. Refunds Following Withdrawal
Where withdrawal is validly exercised, the Seller shall reimburse the purchase price of the returned Product and the cost of the least expensive standard delivery option originally offered.
Additional delivery charges arising from the Customer’s selection of premium shipping services are not refundable.
Refunds shall normally be issued using the original payment method.
The Seller may withhold reimbursement until the returned Product has been received or satisfactory proof of return shipment has been provided, whichever occurs first.
7. Products That Cannot Be Returned Under the Right of Withdrawal
The statutory right of withdrawal does not apply where exclusions provided by applicable law apply. Depending on the circumstances this may include, for example: Products manufactured to the Consumer’s individual specifications; Products specially sourced for an individual Order where the legal conditions for such an exclusion are met; sealed Products unsuitable for return for health or hygiene reasons once unsealed; Products inseparably mixed with other goods after delivery.
Where the Seller relies on such an exception, the Customer will be informed before the Order is completed. Nothing in this Section limits the Consumer’s statutory rights regarding defective or non-conforming Products.
8. OEM Automotive Parts
The Seller supplies genuine OEM automotive parts. Customers acknowledge that manufacturers regularly supersede OE numbers, manufacturer packaging may change without notice, and labels and markings may differ between production batches. Products may be supplied under updated official manufacturer references.
Delivery of an officially superseded OEM Product does not constitute an incorrect delivery where it is recognised by the manufacturer as the direct replacement.
9. VIN Verification
Where requested, the Seller may assist Customers by reviewing compatibility using the VIN or other information supplied, using manufacturer and supplier databases available at the time of review.
Compatibility may nevertheless be affected by undisclosed vehicle modifications, retrofitted equipment, incorrect VIN information, production changes and manufacturer database limitations.
VIN verification therefore assists with Product selection but does not replace the Customer’s obligation to provide complete and accurate vehicle information. Nothing in this Section limits mandatory statutory Consumer rights.
10. Condition of Returned Products
Unless the return concerns a defective or non-conforming Product, returned Products should not have been installed or modified, should not be contaminated with oil, fuel or other fluids, should not have sustained damage after delivery, and should include original labels and identification markings where reasonably possible.
The Seller may inspect all returned Products before determining the applicable remedy.
11. Return Merchandise Authorization (RMA)
Certain returns require a Return Merchandise Authorization (“RMA”). Where an RMA is required, Customers should contact info@partsinn.lt before returning any Product.
The Seller will provide, where applicable, an RMA reference number, the correct return address, packaging instructions, and any documentation required for processing.
The issue of an RMA number does not by itself constitute acceptance of a return, warranty claim or refund request.
12. Incorrect Deliveries
If the Customer receives a Product different from that confirmed in the Order, the Customer should notify the Seller without undue delay.
The notification should include the Order number, photographs of the received Product, photographs of the manufacturer label, and photographs of the shipping label where relevant.
The Seller may request additional information before determining the appropriate remedy. Where the Seller confirms that an incorrect Product was supplied, the Seller shall provide the remedy required under applicable law, which may include replacement, collection of the incorrect Product, refund or another appropriate solution.
13. Products Damaged During Transport
Customers should inspect deliveries immediately upon receipt. Visible transport damage should, where reasonably possible, be reported to the carrier at the time of delivery.
Customers should also notify the Seller as soon as reasonably possible and are encouraged to retain shipping packaging, courier labels, photographs of the damage and external packaging, and any courier documentation.
Failure to report visible transport damage immediately does not automatically remove statutory Consumer rights.
14. Defective or Non-Conforming Products
If a Customer believes that a Product is defective or does not conform to the contract, the Customer should contact the Seller without undue delay.
The Seller may request the Order number, invoice, VIN (where relevant), description of the defect, diagnostic report, workshop findings, photographs, and videos where appropriate. Submission of this information assists in processing the claim and does not affect statutory rights granted by law.
The Seller may require the Product to be returned for inspection before determining the appropriate remedy, unless mandatory law provides otherwise.
15. Warranty Assessment
Returned Products may be examined by the Seller, the Product manufacturer, an authorised distributor, or an independent technical expert.
The purpose of the inspection is to determine whether the Product contains a manufacturing defect, whether the defect existed at the time of delivery, whether the Product has been installed correctly, and whether damage resulted from external factors.
Technical inspection may require additional time depending on manufacturer procedures. Inspection alone does not constitute acceptance of liability.
16. Circumstances Not Covered by Warranty
Without limiting statutory Consumer rights, warranty or conformity claims may be rejected where the Product failure results from improper installation; failure to follow manufacturer instructions; use outside the intended application; accident or collision; modification or alteration of the Product; misuse or neglect; racing or motorsport use; contamination by external substances; electrical overload; or installation on an incompatible vehicle due to incorrect information supplied by the Customer.
17. VIN-Based Orders
Where the Seller provides compatibility assistance based on a VIN, the Customer remains responsible for ensuring that all information supplied is complete and accurate.
The Seller shall not be responsible for incompatibility resulting from an incorrect VIN supplied by the Customer, incomplete vehicle information, undisclosed modifications, non-original vehicle configuration, or manufacturer database inaccuracies beyond the Seller’s reasonable control.
This clause does not exclude mandatory statutory Consumer rights where the Seller supplied a Product that does not conform to the contract.
18. OEM Supersessions
Vehicle manufacturers regularly replace OE numbers with updated references. The Seller may supply an officially superseded OEM Product where it has been designated by the manufacturer as the direct replacement.
A Product shall not be considered incorrect solely because the printed OE number differs, packaging differs, manufacturer labels differ, production location differs, or the Product originates from another authorised distribution centre. Such changes do not affect Product authenticity.
19. Special Order Products
Certain Products are sourced specifically following a Customer Order and may be subject to supplier-specific return conditions.
Where permitted by applicable law, specially sourced Products may not be accepted for return unless the Product is defective, the Product does not conform to the contract, or the Seller expressly agrees to accept the return. Nothing in this Section limits statutory Consumer rights.
20. Business Customer Returns
This Section applies only to Business Customers. Business Customers should inspect Products immediately after delivery and submit any return requests without undue delay.
Returns accepted for commercial reasons may be subject to supplier approval. Business Customers are responsible for ensuring that returned Products comply with supplier return requirements.
21. Supplier Return Conditions
Certain manufacturers or authorised distributors require returned Products to remain uninstalled, remain free from contamination, retain original packaging, retain manufacturer labels, and include all supplied accessories.
Failure to satisfy these requirements may affect the Seller’s ability to obtain supplier acceptance. These requirements do not limit mandatory statutory Consumer rights.
22. Restocking Fees
Restocking fees may apply only to Business Customer returns accepted for commercial reasons.
Any applicable restocking fee shall be disclosed before acceptance of the return, reflect the fee imposed by the authorised supplier or a reasonable administrative cost where applicable, and never reduce mandatory statutory Consumer rights.
23. Refund Processing
Approved refunds are generally processed within fourteen (14) calendar days after receipt of the returned Product or receipt of satisfactory evidence of return, whichever occurs first, where required by applicable law.
Actual receipt of funds depends on Stripe, PayPal, banking institutions and payment card issuers. The Seller is not responsible for processing delays caused solely by payment service providers.
24. Return Shipping Costs
Unless otherwise required by applicable law, Customers are responsible for the cost of returning Products.
Where a warranty or conformity claim is accepted, reasonable return shipping costs may be reimbursed where required by applicable law or expressly agreed by the Seller.
Customers are encouraged to use tracked and insured shipping services.
25. Contact Information
Return requests, warranty claims and withdrawal notices should be sent to:
R2A group, MB — Pramonės pr. 6-113, LT-51267 Kaunas, Lithuania
Email: info@partsinn.lt · Telephone: +370 653 31 339 · Website: https://www.partsinn.lt
26. Relationship with the Terms & Conditions
This Return & Refund Policy forms an integral part of the Seller’s Terms & Conditions. Where mandatory legislation requires a different outcome, mandatory law shall prevail. In all other cases, this Policy shall be interpreted together with the Terms & Conditions so that both documents remain consistent.
27. Amendments
The Seller reserves the right to amend this Policy from time to time. The version published on the Website at the time an Order is placed shall apply to that Order, unless mandatory law requires otherwise.
28. Effective Date
This Return & Refund Policy becomes effective on the date published on the Website and remains in force until amended or replaced.